TopCashback FAQs and Help

Whilst the vast majority of transactions do track, there will always be situations where, for instance, anti-spyware, anti-virus or other protection on your computer might prevent cashback tracking back to your account.

If this happens, then firstly – Don’t Panic. Please wait 3 days as some transactions take a little while to be reported to us by the merchants. If at this stage, the cashback has not tracked to your account, simply complete a 'Missing Cashback Claim'  within 10 days of making your purchase, and we'll be able to look into it for you. Please be aware that unfortunately we would not be able to accept any claims for transactions that are older than 10 days. The claim form should only take a few minutes to complete – but you will certainly need your order number as supplied by the merchant you purchased from.

Having received your cashback claim, we will then chase up your cashback on your behalf with the merchants. The vast majority of claims are resolved successfully within 2 or 3 months. Even if your claim takes longer, we still expect to be able to resolve it in due course.