TopCashback FAQs and Help

The estimated payable date of my transaction has passed but it is still not payable?

Estimated Payable Date’s are just that – ‘estimated’. This means that sometimes your transaction may not become payable at the expected time.

Reasons for this vary – but a common reason is that from time to time the retailers are late making a payout to the Affiliate Network who runs their scheme for them. This means that the cashback isn’t paid to us at the expected time – hence we don’t receive your cashback to pass on to you at the expected time.

There are also occasions where a retailer delays a payout request for a set period of time in order to ensure genuine signups/purchases. Where this is the case, we try to advise on the retailers information page.

For more information about what the different statuses of cashback mean (pending, confirmed, payable), please click here.

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