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TopCashback FAQs and Help

Cashback and tracking support

This is the place to be if you have general questions about your cashback - or questions related to missing cashback or cashback which seems to have tracked with zero value.

If you are about to submit a Missing Cashback Claim, then please choose the relevant link below.


« TopCashback FAQ's and Help Overview
    Related questions
  • Why can I see no mention of my transaction in my Account Pages?
  • Why has my cashback been replaced with zero?
  • My cashback has only been reported as zero
  • My cashback has tracked, but at a lower amount than expected. Why?
  • My purchase amount has been reported as zero
  • Both my purchase and cashback have been reported as lower than expected. Why?
  • The estimated payable date of my transaction has passed but it is still not payable?
  • What does Payable, Confirmed or Pending status mean?
  • Why hasn't my cashback been confirmed yet?
  • Why is there such a long delay before my cashback becomes available
  • Why did my purchase not track?
  • How do I make sure that my purchases track?
  • Do I have to make my purchase immediately?
  • How do I clear my cookies?
  • Submit a missing cashback claim
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.

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