TopCashback FAQs and Help

This is the place to be if you have general questions about your cashback - or questions related to missing cashback or cashback which seems to have tracked with zero value.

If you are about to submit a Missing Cashback Claim, then please choose the relevant link below.

Related questions
• Why can I see no mention of my transaction in my Account Pages?
• Why has my cashback been replaced with zero?
• My cashback has only been reported as zero
• My cashback has tracked, but at a lower amount than expected. Why?
• My purchase amount has been reported as zero
• Both my purchase and cashback have been reported as lower than expected. Why?
• The estimated payable date of my transaction has passed but it is still not payable?
• What does Payable, Confirmed or Pending status mean?
• Why hasn't my cashback been confirmed yet?
• Why is there such a long delay before my cashback becomes available
• Why did my purchase not track?
• How do I make sure that my purchases track?
• Do I have to make my purchase immediately?
• How do I clear my cookies?
• Submit a missing cashback claim