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TopCashback FAQs and Help

While we try our best to ensure your TopCashback experience is trouble-free, we are always here to help if you encounter any problems earning cashback. If you need support regarding your account or membership, cashback tracking or claims, or are having problems with anything else, you can use the search box or browse the help topics below.

How can we help you?
Frequently Asked Questions
  • Why do I keep being asked to log in when I am using my account?
  • Why can I see no mention of my transaction in my Account Pages?
  • There is a line in my Account corresponding to my transaction - but all is not right....
  • Why has my cashback been replaced with zero?
  • Why hasn't my cashback been confirmed yet?
  • Why did my purchase not track?
  • How do I request payout?
  • Why have I not yet received my cashback?
  • The estimated payable date of my transaction has passed but it is still not payable?
  • I cannot login to my account
  • How does TopCashback work?
  • How Amazon Gift Card/Voucher payout works?
TopCashback Questions and Help
  • Cashback and tracking support
  • I have a question about my Missing Cashback Claim
  • Merchant Support and Suggestions
  • Payout Support
  • Account/Referrals Support
  • Technical Support
  • Cashback Notifier Support.
  • Business Support

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