TopCashback FAQs and Help

My cashback has only been reported as zero

If your transaction seems to have tracked, but it has only ever been displayed as zero then this can mean several different things.

(Please note: This is different to your cashback having tracked at a value, but then being crossed out and replaced with zero)

Several retailers report 'leads' as a transaction event. This means they are reporting that they have detected that you clicked through from TopCashback to their site - but they are not yet reporting that they have tracked any transaction entitled to cashback.

On the whole it is normally quite a good sign that the retailer has detected your click through - but if no cashback value is reported then it is best to submit a Missing Cashback Claim within 10 days of your purchase.


« TopCashback FAQ's and Help Overview
Can’t find what you are looking for? We are very sorry to hear that, but don’t worry you will be able to send us a 'support ticket' and we will get back to you as soon as we can.